Chat Window
This page contains information on how you configure chat menu of your website chatbot
Chat Menu Settings
Customize the chat menu settings to enhance user engagement and control chat transfer options:
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| Setting | Description |
|---|---|
| Allow Visitors to Transfer Chat to WhatsApp | Enable visitors to transfer the chat conversation to WhatsApp. |
| Allow Visitors to Refresh Chat | Allow users to refresh the chat from start |
| Hide Transfer to WhatsApp Button | Conceal the button that facilitates transferring the chat to WhatsApp. |
| Display Name for Transferring Chat to WhatsApp | Set a custom name for the button that transfers the chat to WhatsApp. |
| Display Name for Transferring to Live/Agent Chat | Customize how the option to transfer to live chat is displayed. |
| Display Name for Transferring Chat to Bot | Define the button name for transferring the chat back to the bot. |
| Live Chat Message Secondary Color | Customize the secondary color of text when connected to a live agent. |
| Allow Visitors to Transfer Chat to Bot | Enable visitors to transfer the chat back to the bot. |
| Allow Visitors to Request for Live Chat | Permit users to request live chat assistance from the bot. |
| Hide Refresh Chat Button | Conceal the button for refreshing the chat interface. |
| Indicative Text for Customer's Reply | Provide instructions or prompts for visitors to reply in the chat. |
| Display Name for Restarting Chatbot Conversation | Define the button name for restarting the chat conversation. |
Note
These settings allow you to control various aspects of chat interaction, including chat transfer options, message appearance, and user engagement features.
Saving Changes
Once you have configured all the settings according to your requirements, click the "Save Changes" button to apply the changes. The bot will update its setting after some time ones cache is removed.
Use Invalidate Cache option to make changes live right away.